If you have a pureroselingerie.com account, you can log in and view your order status at any time. It typically takes 1-3 business days for an order to ship on standard delivery. If you checked out as a guest, you’ll receive an email confirmation once your order has shipped. If you need further assistance, please email us at info@pureroselingerie.com.

We may be able to make changes to your order once you’ve hit the ‘place order’ button, this includes the following:

• Changing the item or size
• Delivery/billing address

Please email us support@becauseofalice.com

*If your order has already been processed, we cannot be held accountable if the order goes missing. We are not liable to refund/replace this order.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you as fast as we can.

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received, including logo DELIVERY & TRACKING

You can view our full returns policy and how to return items here: https://pureroselingerie.com/returns-and-refunds

In the event you have received a defective item, please contact us immediately with the following information:

• Your order number
• Which item is damaged
• A description
• Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team. If your parcel has been damaged upon delivery, please take photographic evidence and send it to us at support@pureroselingerie.com All claims for parcels arriving damaged must be made within 7 days of the delivery date. Unless proof of damage has been verified by a member of our support team, we cannot action a refund, credit or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

UK Returns Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. We'll be in touch by email once the return has been processed to confirm your refund International Returns Depending on the service & country you're returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.